At Stylesstrap, operated by Questostore Technology Private Limited, we are dedicated to providing a smooth and convenient shopping experience. In this document, “we,” “our,” and “us” refer to Questostore Technology Private Limited, while “you” and “your” refer to our valued customers. This policy outlines the steps to cancel an order if your fashion choices change.
We understand that plans can change, and we want to ensure that the cancellation process is clear and hassle-free. By following the guidelines below, you can manage your orders efficiently while receiving timely refunds where applicable.
Orders can be cancelled within 24 hours of placing them or before they are shipped, whichever occurs first. To request cancellation, please contact us via email at questostoretechnologypvtltd@gmail.com with your order details.
Once your cancellation is approved, we will process the refund to your original payment method within 5 to 7 business days. Our team ensures that your request is handled promptly so you can enjoy peace of mind knowing your refund is on the way.
Once an order has been shipped, cancellation is not possible. However, you may return the item after delivery according to our Return & Refund Policy. This allows you to still manage your purchase even if the item is already on its way.
Please note that changes to ordered items or shipping addresses cannot be accommodated after the order is placed. If adjustments are needed, canceling the original order and placing a new one is the recommended approach.
Currently, we do not allow modifications to items or delivery details once an order is submitted. Any requests for changes after this point cannot be accommodated.
Customers who need to adjust their purchase are encouraged to cancel the order within the allowed timeframe and place a new order. This ensures accuracy and prevents any potential delays or confusion in processing.
For cancellation requests, reach out to our team at questostoretechnologypvtltd@gmail.com with the order number and relevant details.
Our team is committed to addressing your cancellation requests quickly and efficiently. We appreciate your understanding and patience during this process to ensure a smooth resolution.