At Stylesstrap, managed by Questostore Technology Private Limited, we prioritize a smooth and worry-free shopping experience. This policy explains how you can return items and receive refunds, making it easy to manage your purchases. Our goal is to provide clarity and convenience for every order you place.
By shopping with us, you agree to these terms for returns and refunds. We have structured our process to ensure it is simple, transparent, and efficient, so you can shop with confidence knowing that support is always available.
To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags and packaging intact. Products that have been worn, washed, or altered in any way will not qualify for a return.
Return requests must be submitted within 48 hours of delivery. Any items that do not meet these conditions will be ineligible for return. Ensuring all tags, labels, and packaging remain intact helps us process your return quickly.
To start a return, email us at questostoretechnologypvtltd@gmail.com with your order ID and the reason for the return. If the product is damaged, defective, or incorrect, include clear photos for faster approval.
After reviewing your request, we will provide detailed instructions on how to return the item. We reserve the right to refuse returns that do not meet our guidelines, ensuring fairness and clarity for all customers.
Once your returned item is received and inspected, we will notify you whether your refund is approved or declined. Approved refunds will be credited to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund is completed.
In cases where an item only partially meets return criteria, such as minor damage or missing packaging, a partial refund may be issued at our discretion. This approach ensures fair treatment while maintaining our quality standards.
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. Share clear photos or videos of the issue to help us resolve it promptly.
Our team will assess the situation and guide you through the return process. We strive to ensure a quick and effective resolution so you can continue enjoying your shopping experience without inconvenience.
For any questions or help with your return or refund, please reach out to us at questostoretechnologypvtltd@gmail.com. Our team is always ready to assist and clarify any concerns.
We value your trust and are committed to making your experience with Stylesstrap smooth, reliable, and satisfactory.