At Stylesstrap, operated by Questostore Technology Private Limited, we are committed to ensuring a reliable and seamless shopping experience. We believe in fairness and transparency, and our Grievance Redressal Policy is designed to handle your concerns efficiently and professionally.
Our aim is to make sure that every issue you raise is addressed promptly, in line with applicable laws, so you can shop with confidence knowing that your concerns are taken seriously.
A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform. This can include issues related to product quality, defects, incorrect or delayed orders, payment concerns, returns, refunds, or other service-related matters.
It also covers dissatisfaction with our support, queries about policies, or any matter where a customer seeks a resolution. Our policy ensures that every grievance is acknowledged and addressed fairly.
To raise a concern, visit the Help Centre or Contact Us section on our website. Select the category that matches your issue and submit a detailed description along with your order ID and any supporting documents or images.
Once your query is submitted, our support team will review the matter carefully and respond with a proposed resolution. This structured approach ensures that every concern is tracked and handled efficiently.
If your concern remains unresolved or you are unsatisfied with the response from our support team, you may escalate the issue to our designated Grievance Officer. This officer oversees all complaints in compliance with the Information Technology Act, 2000, and related laws.
The Grievance Officer ensures accountability and fairness throughout the resolution process. You may contact the officer directly at questostoretechnologypvtltd@gmail.com to escalate unresolved matters.
Upon receiving your grievance, we will acknowledge it within 48 hours via email. A unique grievance ID will be generated for you to track the status of your complaint easily.
Our team, in coordination with the Grievance Officer, will strive to resolve your issue promptly, usually within 7 working days, or as mandated by law. Regular updates will be provided to keep you informed throughout the process.
A grievance will be considered closed once a satisfactory resolution has been provided and accepted. If you do not respond to our communications within a reasonable time, the grievance will also be closed.
The final resolution communicated according to our policies and legal requirements will mark the official closure of the issue, ensuring transparency and compliance.
For any questions or to initiate a grievance, you can reach us at questostoretechnologypvtltd@gmail.com.
This policy is reviewed periodically, and the latest version will always be available on our Terms of Use and Privacy Policy pages.